100% MONEY-BACK GUARANTEE
100% MONEY-BACK GUARANTEE POLICY
At Maddy Ying Jewellery, we are dedicated to ensuring your satisfaction with our jade products. Our 100% money-back guarantee reflects our confidence in the authenticity of our offerings.
Please review our 100% Money-Back Guarantee Policy to understand our procedures:
Authenticity Assurance:
We guarantee the authenticity of all our jade products. All our jade products are 100% genuine Type A(natural, untreated, and undyed) jadeite.
Encouragement of Lab Inspection:
If you have any doubts, we strongly recommend sending your jade for inspection at a reputable gem lab. The gem lab must be legitimate, and customers are required to provide a valid certificate from the lab as proof.
Responsibility for Lab Test Fee:
Customers are responsible for covering the cost of the lab test. We advise choosing a credible gem lab for the inspection.
Refund Eligibility:
If, at any time of the product’s lifetime, the lab results from a legitimate gem lab indicate that the jade is fake(aka not Type A jadeite), you are eligible for a refund. The gem lab must be legitimate, and customers are required to provide a valid certificate from the lab as proof.
We reserve the right to refuse refunds of any merchandise that does not meet the above refund conditions at our sole discretion.
Refund Process:
To initiate a refund, please follow these steps:
Contact our customer service team by email at maddyyingjewellery@gmail.com
Provide the lab results and the valid certificate from the gem lab as evidence of the jade’s inauthenticity.
Product Return for Further Investigation:
Depending on the scenario, we may request that you return the product to us for further investigation at our own expense. This step may be necessary to assess the issue thoroughly and uphold our commitment to quality and authenticity.
Disclaimer:
Please note that we reserve the right to verify the authenticity of returned items thoroughly. In rare cases where unethical attempts to alter jade products and issue fake certificates are detected, we will take appropriate action to protect our integrity and prevent misuse of our refund policy.
Refund Notification:
We will notify you once we verify the lab results or product inspection. Approved refunds will be processed back to your original payment method. Please allow time for your bank or credit card company to complete the refund.
Contact Us
If you have questions or need further assistance regarding our 100% money-back guarantee, please contact our customer service team by email at assist@maddyyingjewellery.com.
At Maddy Ying Jewellery, we are committed to transparency, authenticity, and your satisfaction. Shop confidently, knowing that your trust is our top priority.
Thank you for choosing Maddy Ying Jewellery for your online shopping needs.
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